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Our service officially supports Android-based apps and devices only.

NOTE: We do not support new 2026 Firestick Selects.

This list includes Android phones, Android TV boxes, 4k Firesticks, and compatible Android smart TVs. At this time, we only provide support for the software/apps we officially recommend and provide.

No. If you choose to use a third-party app that was not provided or recommended by us, we cannot guarantee compatibility or provide technical support for it. For the best experience, please use the apps and software we officially support.

Most buffering or loading issues are caused by internet connection problems. Please make sure: Your internet connection is stable Your Wi-Fi signal is strong No large downloads are running in the background Your internet speed is sufficient for streaming You restart your modem/router regularly We recommend a minimum of: 25 Mbps for HD streaming 50+ Mbps for multiple devices or 4K content

If you purchased the $40 package, you can actively stream on up to 4 devices at the same time. You may install the app on additional devices, but only the allowed number of active streams can be used simultaneously. If you need more connections, please contact an admin for upgrade options.

Try these troubleshooting steps: Restart your device Restart your modem/router Forget the Wi-Fi network and reconnect Move closer to the router Make sure the Wi-Fi password is correct Disconnect unused devices from the network Test another device on the same Wi-Fi connection Try connecting using a mobile hotspot to test If your device still will not connect, contact your internet provider for further assistance.

Yes. Some carriers and internet providers use Advanced Security or network filtering that can block streaming services. If your provider has internet security enabled, please follow the instructions here: [Advanced Security Support Guide]. After making the changes: Restart your modem/router Restart your streaming device Reopen the app.

App freezing can happen due to: Low device storage Weak internet connection Outdated app version Too many apps running in the background To fix this: Restart the device Clear the app cache Update the app if available Close unused apps Ensure you have enough free storage.

In most cases, a VPN is not required. However, some internet providers may throttle or restrict streaming traffic. If you experience persistent buffering despite having good internet speeds, a VPN may help improve performance.

Yes. As long as you have a stable internet connection, you can use the service while traveling or away from home. Some hotel or public Wi-Fi networks may block streaming services. In those cases, try using a mobile hotspot.

Depending on your device: Open the app store used for installation Check for updates Install the latest version available Keeping the app updated helps improve stability and performance.

Account sharing outside your allowed connection limit may cause service interruptions. Please follow the connection limits associated with your package.

Please try the following: Verify your internet is working Restart the app Restart your device Restart your modem/router Disable Advanced Security or filtering from your internet provider Try another internet connection or hotspot If the issue continues, contact support with: Your device type Your internet provider A screenshot of the error.

Before contacting support, please: Restart your device Restart your modem/router Confirm your internet is working properly Test another app like YouTube or Netflix Disable carrier/internet Advanced Security if enabled Try using a mobile hotspot for testing Doing these steps first resolves most issues quickly.

For the best experience, we recommend: Android TV devices Firestick devices Android streaming boxes Modern smart TVs with Android support Older or low-storage devices may experience slower performance.

Recommended speeds: SD Streaming: 10 Mbps HD Streaming: 25 Mbps 4K Streaming: 50 Mbps or higher Using multiple devices at once may require faster internet speeds.